Zuari PrepZuari Prep

Refund & Cancellation Policy

Last updated: 24 October 2026

Zuari Prep is now free to use and takes no payments, so there is nothing to refund going forward. This policy applies only to packages bought before that change. Those purchases are final and non-refundable, except in the cases below, and the packages stay available to the buyer.

When we do refund

  • Payment deducted but package not unlocked: if money was debited but the package did not unlock and we cannot fix it, we refund the full amount.
  • Duplicate payment: if you were charged more than once for the same purchase, we refund the extra payment(s) in full.

Please contact us within 7 days of the payment, with your registered email and the Razorpay payment ID (shown in your payment confirmation or bank statement).

How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5–7 working days of approval. Your bank may take a few extra days to show the credit.

Cancellation

Packages are one-time purchases for a fixed period and do not auto-renew, so there is no subscription to cancel. Your access simply ends when the period expires. Cancelling mid-period does not qualify for a partial refund.

If we suspend an account for breaking our Terms & Conditions (for example, sharing a login or copying content), no refund is due.

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